"Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:
• Letters or characters repeat unexpectedly
• Letters or characters do not appear
• Key(s) feel "sticky" or do not respond in a consistent manner
Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
The program covers eligible MacBook and MacBook Pro models for 4 years after the first retail sale of the unit."
If you have an Early 2015 MacBook or newer, a 2016 MacBook Pro or newer, and you run into a keyboard fault then you may be eligible for this repair extension programme.
All I can say about this; good. It’s sad that Apple has a REP for a product which is currently on sale and has not been revised to address the issue. You could buy a brand new MacBook Pro right now and after a week of use (or less) you could run into this issue.
Out of warranty costs for this repair can cost upward of £500 in the U.K. as in some instances, the whole top case of the MacBook needs replacing.
This current keyboard was developed at the height of Apple’s ‘laziness’ regarding Mac production, and it’s just a flawed design. I strongly believe, however, that the Mac is now in a positive place on Apple’s roadmap, with iMac Pro and Mojave being examples of this. Let’s not forget what 2019 will bring, such as UIKit/AppKit cross functionality and the Mac Pro. Apple is accepting and fixing the Mac mistakes made in the past, and this REP is just another example of this.
Or maybe I’m just too much of an optimist.
:))